Testimonials

We've been Harley-Davidson dealers since 1999 and have sold to many thousands of customers from all over the world. Why not read what they say about us - you can even leave your own testimonial by sending an email to feedback@westcoastharley.com

3rd September 2010.

Hi Fiona,

I picked up my 883 sportster on saturday and just wanted to say thank you . I had never ridden a harley before but i had always wanted to own one. The ride home was all that i had hoped for and more....

Please pass on my thanks to Damien for explaining all about the bike and to Eric for showing me the bikes on the saturday before and thank you for the chocolates which delighted my wife and little boy.

Thanks again to all

Best Regards

 Angus Law .

--------------------

27th August 2010.

I would like to thank everyone at West Coast for the recent experience buying my first Harley Davidson ( Fat Boy Special). I have been biking for 39 years and have had many different makes and models but had never thought of a Harley until my test recent ride.

I was the ultimate sceptic but on returning to West Coast I was hooked.

Fiona, Damien and Chris were very helpful and I was impressed with the way they didn't pressure you into a purchase or no purchase decision. The West Coast Shop is in my opinion one of the best stocked and presented bike shops I have seen and the standard of their used Harley's is outstanding.

The only down side is my wife (also a biker) has her eyes on the new 883 super low.

Many thanks

Gordon Maccallum

--------------------

4th August 2010.

I found dealing with West Coast Harley Davidson, and Fiona in particular, a very easy and pleasant process. Fiona went out of her way to get me the best price for my trade-in and I have ended up with a bike I am really pleased with. As soon as I saw 'my' XR1200X parked outside with it's black Remus pipe I knew I had made the right choice and my journey home and some trips on my favourite twisty roads have confirmed that even more. I really like this bike! I also like the 'traditional' nature of your showroom and the nice folder for documents and helpful information, and my wife liked the chocolates!!

All in all I am very impressed with West Coast Harley Davidson and would hope to do more business with you in the future.

Best wishes,

Geoff Heslop

--------------------

28th July 2010.

Sitting here in the office working late waiting on Scottish Power reinstating power to site and thought I would check out WCHD website - again !!!.
 
After reading many, many great testimonials about new bike sales I thought it would be nice to add something about the after sales service you get from WCHD.
 
I bought my Road King Classic Anniversary model in 2003 and still have same bike. The service I get to this day is as good, if not better than the day I bought the bike no matter what I'm in the shop for, whether its parts, add-ons, servicing or the usual visits with my wife to the clothing department. Even when I occasionally enquire about a possible new bike I am never pressurised into buying which is evident in the fact I still have the same bike after 7 yrs. Everyone in this dealership has an excellent attitude to customer service. You just cannot fault it anywhere.
 
Recently had to have some repairs done to the bike when it wouldn't start after the long winter storage. Bike was picked up exactly when they said it would be at 09:30hrs on a Sat morning by one of the nicest guys I've ever met. Parts were ordered, bike repaired, serviced and MOT'd and because of the higher than normal cost they wouldn't charge for the pick-up, as well as giving me greatly discounted parts and labour. They actually sounded sorry they had to charge me at all. !!! Seriously !!!
I was kept fully informed of what was happening throughout and everything was ready for pick up following Sat. which is the only day I can manage to get to dealer. They even offered to deliver the bike to me. You just don't get that kind of service anywhere else.
 
With regards the clothing dept I always get an honest opinion when buying something. They even know what size my wife is. I DON'T EVEN KNOW THAT. ??? 
At Xmas I think all the female staff came over and offered their advice on a gift for my wife and got the size spot on. Brilliant !!
They always tell me if its not suited to what I want and will offer an alternative and not necessarily more expensive.
 
The parts Dept are always very helpful and will search for anything you care to ask about through numerous catalogues and make sure you get exactly what you want. Even if it's not Harley they will get it for you and advise on best options for your bike stating the plus and negatives of what you buy.
 
Then there are the open days - great fun and the staff all get really involved in whatever the event is, Xmas, Easter, general open fun days - you name it they are all into it.
 
Hopefully that helps anyone who is thinking of or has just bought from WCHD that you will get the same level of service from them many yrs after your purchase.
All best
David McCombe

--------------------

27th July 2010.

21st July 2010.Hi Don
        Once again your team surpassed expectations. Having experienced the sales team it was now the turn of the after sales team. I had an issue with the bike and spoke to holly who calmly gave suggestions and arranged  a repair, all within a day. When I arrived with the bike(in the break down truck) Holly took charge , the sales team issued the coffee and Robin undertook the repair and, had time to discuss the bike with me.I have been asked why I travel 70 mile to shop with West Coast and the answer is the same -THIS IS THE BEST CUSTOMER SERVICE I HAVE EXPERIENCE FROM ANY MOTORCYCLE ORGANISATION. Fantastic, keep it up and a big thank you.
 
 
     Gary

--------------------

Hey there Nuala,

I just had to send you a massive thanx for the amazing superfast delivery of my latest order! I was sitting at my pc less than 24hrs ago deciding on what to treat myself to and way an behold the parcel landed on my doorstep an hour ago! Thanx also for the freebee! Im a taxi driver and my ID badge has pride of place attached to the end of it!! Once again it was beautifuly packaged, a total joy to open.

I will certainly be returning!

Cheers

Mhairi

--------------------

16TH July 2010.

Fiona, Eric, Caroline,

Just wanted to thank you all for all your help over the last couple of weeks resulting in my delivery today of the new Dyna.

Your level of customer service was exceptional and it has been a real pleasure dealing you and the team at West Coast HD.

I look forward to visiting the shop again in the months ahead and hopefully meeting you all at 'Thunder' and other events.

Have a great weekend.

Kind regards,

Stephen R MacGregor

--------------------

9th July 2010.

Hi,
Just a note to say thanks for your help when I purchased my new Sportster Iron from yourselves recently.
Fiona, for selling me the bike,Damien for his help and excellent tea,Eric for the handover on pickup day.
A nice bike bought from nice people,a very relaxed buying experience.
Highly recommended.
 
Thank you.
 
Alastair Bradley.

--------------------

9th July 2010.

I am writing to you to express my complete satisfaction in the way the sale of my Harley Davidson was handled, from initial enquiry to the handover of the keys.

The whole sales process which included the trading in of two bikes for a nearly new Electra Glide, was as quick and as painless as it could be. In particular the communication from West Coast Harley was excellent, with phone calls being made to me at the time and date they were promised.

Another detail I was impressed with, was the fact that every member of staff remembered my name and knew at what stage the process had reached, every time I visited the dealership.

I would like to wish West Coast Harley every success in the future, they have set very high standards within the whole automotive industry.

Kind Regards

Scott Fleming

--------------------

6th July 2010.

Just an email to let you know how well we were treated at West Coast Harley by Fiona. From the first initial contact by phone from Northern Ireland to discuss the Harley we had seen on line, we feel we have been treated as valued potential customers. That phone chat went so well the deal was done there and then. We managed to come over to see the bike a few days later.. and were treated like old friends, especially loved the lovely tea. The harley was delivered to us a few days later by ferry and my wife really enjoyed the lovely chocolates kindly put in the saddlebags. I must also mention. Damien who we met when we were over, and who has made a couple of follow up calls to us to make sure everything is going well.All in all we are very impressed with all at West Coast Harley and Fiona made us feel so welcome and did not mind when I tried to get a better deal. ( which I did). We are trying to get back with a couple of friends to show them the dealership, but not on the bikes this time. See you all soon, and thanks again Fiona.
 
Yours faithfully
David and Shirley Beggs

--------------------

6th July 2010.

Hi Damien,

Thanks dude. You guys at West Coast are the real deal and thats for sure! Might head up in the next few weeks, just enjoying the bike and the West Coast. Later dude.

Regards

 
Damon Auld

--------------------

25th June 2010.

I just wanted to drop you a quick line and let you know about my recent experience buying a Harley from your Dealership.
 
I dealt with Fiona Rutherford on the recommendation of my friend David Cooper (a past customer of yours), and she was totally fantastic from start to finish. I bought the bike without actually seeing it personally - I found it on the internet and took a chance that it was what I wanted. Fiona described it in great detail, was very helpful and knowledgeable regarding the modifications and extras, arranged the finance for me, and she even ran upstairs with the phone and started it up for me so I could hear how it sounded!!
 
I wasn't the easiest of buyers - personal circumstances meant that I couldn't take delivery immediately, and Fiona agreed to keep hold of it for me until I could make arrangements. She was so patient and understanding throughout, she really made the whole experience easy. She is such as asset to your Dealership and I'd recommend anyone to deal with her.
 
The bike came yesterday and was just as described. Fiona had told me about the very few scuffs and scratches and it was just as she'd said. I'm so excited and very happy!!
 
Thank you West Coast Harley, and I hope to come up and see you on my new Harley before the end of this season!
 
Regards
Jane Lewis

--------------------

23rd June 2010.

I found the whole experience buying from Fiona a pleasure, Fiona could not have done more to help and explain all the options available to me. She was very attentive and proffessional. Chris the business manager was first class he made it easy to do business and that was a good customer experience as well.
 
I have thoroughly enjoyed the bike since purchase but have found a few things i will call and get looked at.
 
Would I buy from Fiona and West Coast again -- absolutley !!
 
Regards
 
Bill Mcskimming

--------------------

3rd June 2010.

Hola Fifi,

Bike is bootiful! Loved riding it today, and the smile on my face is like the day I passed my test.

Over and above the bike I just wanted to say thanks to you and Chris for all your help. Ive really enjoyed dealing with you both and hope to see you in Aviemore for a portrait :-)

Want to buy a Triumph?

Thanks again, (please pass on thanks to Chris)

Take care

David xx 

--------------------

16TH June 2010.

Hi Don

  I would like you to pass on my thanks to Fiona ,Eric and Cris for there invaluable help and support during the purchase of the above bike.I have never experienced the high standard of customer care that your staff aspire to.My thanks to John who delivered the bike yesterday and again showed the friendly face of the company.Don't get confused with the Gary,they will know me as Richard and I am using the works email.

Many Thanks

Richard Paterson

--------------------

10TH June 2010.

Hi,
My name is Damon Auld and I purchased a Harley Nightster on the 4th June 2010 and am writing to say that the service I recieved from the dealership was second to none. From the setting up of finance to recieving the new bike on the 4th. I was kept informed through out the whole bike buyng process and any questions I had were quickly answered. This is the 2nd Harley I have purchased from West Coast and I will continue to buy my Harleys from you. I cannot stress how nice it is to meet honest and professional sales people such as the ones employed by West Coast. So thank you West Coast Harley
 
Kindest Regards
 
Damon Auld

--------------------

10th June 2010.

Hi Fiona, Many thanks for your hospitality on my visit to pick up Fat Bob on Saturday. I was a little tired after my journey but made it back safely. It was a pleasure to ride the Harley back home, you have some wonderful countryside up there in Scotland.

It was a pleasure to meet you all even though I was struggling to stay awake... you have got a great dealership there I wish it was local to me...It makes ours look poor.

All the best to you...And one more thing... If you enjoy your job, which it looks like you all do...You will never do a days work in your life!

Thanks Again...

Regards Stuart Carlile

---------------------

10th June 2010.

Having recently bought a new Sportster 883 Low, I am delighted to say the whole experience was enjoyable and very easy. The staff were efficient and friendly and made me feel at ease throughout the whole process. I look forward to buying my next Harley from West Coast Harley.  Yes, I am enjoying riding my new bike very much - lots of admiring looks!

Regards,
Garry MacDougall.

--------------------

9th June 2010.

Just thought I would drop you a line to let you know how much I am enjoying my Street Bob. Have clocked up a fair few miles now and enjoyed every one, only downside is the facial bug collection since I changed from full face to open face with Spike banderol! She is so easy to ride with awesome power and that side shot exhaust note is fantastic. Super pleased with my steel horse many thanks indeed to you and all at WCHD

Attached pic was delivery day after the sun rose!! (arrived early hours)

Trust business is booming, I may pop in at the end of the month as student daughter is moving to Edinburgh.

All the best

Chris Darbyshire

--------------------

8th June 2010.

Hi Don,

Just a brief follow up to our recent correspondence.
After a series of discussions with Robin re the Buell I eventually managed to get it into your workshop for upgrade modification and fuel deposit problems after two failed attempts which were solely of my making.
Gardening !!!!!!!        I managed to put my back out so was out of action
for a wee while!
Holly in Service Reception could not have been more understanding and helpful throughout my self inflicted inaction.
Your Service Team despite having computer problems managed the upgrade very speedily and tried the Harley tech advised part replacement in an attempt to correct the fuel dump through the vent pipe which since the warmer ambient weather surprisingly has been less?? with vapour exiting from the vent but possibly due to the higher ambient not condensing  in a puddle on the floor and also I subsequently discovered to my conversations with Robin that if I parked the bike in the garage on its sidestand rather than vertically on a paddock stand it did not drip so much fuel!
Any way, hopefully our problems (entirely through the efforts of your staff and your own good offices, which are very sincerely appreciated,) are concluded regarding the Buell, as I may have fallen in love once again!!!!!
Holly kindly organised a loan bike to keep me entertained and mobile while the Buell was being attended to.
This was my first experience of a real Harley in 52 years of motorcycles and innumerable bikes.
I was apprehensive at first, particularly it town traffic, and to say hated this strange new experience, would perhaps be too strong, but one gets the
picture,       BUT      as possibly frequently happens with those that have
never ridden a Harley, getting out of town and "cruising the M8" even at relatively slow speeds, things began to improve and take on new meaning and strangely I was ENJOYING(?) this new experience!
When I got back to your dealership I had some time to spend whilst the Buell was completed and spent some time "looking (with a different attitude)  at Harleys in your showroom where Damien and Eric were considerate, helpful, and above all listening and commutative and insisted I should try my preferred Harley before then making a better informed decision.
Within minutes of riding your demo XR1200 it just felt and handled so much more to my liking than I ever experienced (unfortunately) on the Buell.
With your and Eric's much sincerely appreciated help I was back at West Coast  Harley the next day to collect "My Harley" I even came home the long way round via Loch Lomand and the Rest, etc. rather than ferry just so I could enjoy this newfound experience longer.
Once again very many thanks to you and your team.
Your assistance in these matters has been exemplary.
Thank you.
Fulton.
Fulton McInnes.

--------------------

4th June 2010.

Hi Fraser,

the parts arrived yesterday. Every thing is perfect !!!!

Thank you for the catalogue !

But we have so terrible weather here, so we cant go for a ride !!

So thank you for all !!!!

I´m looking forward to shop again at west coast harley !!

Best Regards and keep on rolling

Thomas

--------------------

4th June 2010.

Eric
 
I hired a Sportster for my Dad last weekend and wanted to personally thank you for the fantastic customer service and genuine warmth in ensuring he had an enjoyable first experience on a Harley. Although eh sportster was a little short for him we had a brilliant time riding the west coast from Glasgow to Fort William, Oban, Inverrary and back to Glasgow. The weather was kind to us and the roads and scenery were breathe taking.
 
My Dad dropped some additional gear off tonight and was very positive about the welcome and kindness he received from yourself and the staff (including dropping my Mum off in town). I am trying to encourage him to part exchange his bandit for a Harley.
 
When I come to trade my Dyna Low 100th anniversary in for a Road king I will be in touch because good customer service is hard to find and once found it deserves loyalty.
 
Many thanks again for contributing to a great weekend of riding. I did 1200 miles from Friday to Monday and enjoyed every minute - even the A1 on the way home to Suffolk.
 
Best wishes
 
Colin Sinclair (Junior) 

--------------------

14th May 2010.

Hi Holly,

Just to say thanks again for looking after the Road King yesterday and letting me have the Glide through to Edinburgh.

Bike looks great and I will try to polish the bits Fraser gave me into trouble about!

Sorry again about not putting petrol in it, my bad. I will remember next time!

Great experience at West Coast as usual.

Cheers,

Stuart Wilson

-------------------

12th May 2010.

 
Fiona has asked me to email you some feedback regarding the 2 XR1200 Sportster motorcycles my friend and I purchased from Westcoast Harley.
 
When we arrived to purchase the bikes we found the staff very welcoming, informative and helpful.  They provided information on the bikes in detail answering all our questions while being patient while we made up our minds. 
 
When we returned to collect the bikes again we received a warm welcome from helpful staff.  The sales went through smoothly with the minimum of fuss alowing for a pleasant transaction.  We always enjoy our visit to Westcoast Harley mainly because the staff are warm and welcoming and look forward to maintaining our positive experience with Westcoast Harley.
 
Please do not hesitate to contact me should you require further information.
 
Many thanks
Bob Mackie

--------------------

6TH May 2010.

To all the team,

Finally after being away for two weeks less than 5 days after picking up the bike I have finally managed to get a few evaluation miles on it.

I must say it is a delight to ride which makes me worry a little that I have plans to customise it already.

The first proper rideout will be to Ayr for the Gathering with Clyde Valley Hog at the end of the month.

Look forward to seeing you soon.

Andrew Stokes

--------------------

27TH April 2010.

Hi Fiona,
 
Just wanted to say how delighted I am with my new bikes.  It has taken me a little time to adjust to the Dyna, as it's a lot different to the sports bikes that I've been used to in the past, but I'm looking forwards to getting to know it better and putting some serious miles on it over the summer.  I certainly didn't expect to be upgrading my XR so soon after buying the Dyna either, but the deal you offered was just too tempting to turn down.  The XR is a great bike, and I'm delighted to be starting the summer with a brand new one again.
 
Can I just say, in terms of both bikes, that I've been really happy with the service from West Coast.  Any concerns about getting the bikes set up as I wanted were unwarranted, as communication has been first class and all my requests were dealt with promptly.  This was important to me.  I think your staff must be the friendliest bunch of any dealership that I've visited and I look forwards to dropping in for a few more bits and pieces over the summer. 
 
Thanks again,
 
Billy Rome

--------------------

20th April 2010.

Subject: Strathclyde Business School students visit

Dear Caroline and Eric

We would like to thank you very much for our inspiring visit to your dealership this afternoon.

We are so grateful for the opportunity you gave us to chat to you both and see the bikes and accessories first hand. The experience has left us with a much deeper and lasting impression of the company, as well as a greater admiration for the product and quality of service you provide for your customers. The showroom and garage felt alive with its own unique personality and we could feel the buzz and passion from customers and staff.

It was very evident that you have built up deep and personal relationships with the bikers who come into the dealership and we think your friendly and helpful approach has a significant impact on your ability to retain existing customers.

From my own personal perspective speaking to Brian, one of your customers outside, and feeling the passion he has for his Harley, made me want to take my licence and buy a Harley once I graduate and get my life back. I stood on the sidewalk us he rode off and wished I could go with him on the back of his bike. All the girls were excited when we returned and when we spoke to the other students back at the Uni they were all jealous of our experience.

We wish you all the best and hopefully some of us will return to become customers in the future (even if it's only to buy a t-shirt at this stage).

Cheers

Helena, Edward, Rit, Nilma, Pradnya, Kiran and Napat

Helena Macleod
Full time MBA
University of Strathclyde Graduate Business School

--------------------

12th April 2010

Hi Fiona

I would like to take this opportunity to thank you and all the staff at WCHD for your help in the recent purchase of my new Softail Heritage its BRILLIANT.  This is the second bike I have bought from WCHD each time the purchase becomes easer to part with my hard earned cash (Well almost!)

I have to say the staff's welcoming approach and product knowledge is excellent, the endless cups of coffee is maybe not as excellent especially when you have a long drive home, thank goodness for lay-bys!

Having the bike delivered right to the front door was appreciated, as the weather was really miserable on the day I was due to pick my bike up (this must be the understatement of the week)

I believe your delivery driver's name is John (I was too busy smiling at the sight of my new bike in the back of his van when he introduced himself) he was one of the most helpful people I have met and very knowledgeable about Harleys.

The upgraded pipes were a must and they just increase the great sound of the Harley's big twin.  I must commend your workshop for a nice tidy job fitting the stage one.

The sound of the pipes is that good one of my neighbours came across one morning at 7:30am in his pyjamas to comment on the sound, he was so impressed he called the Police so they could hear them as well!

I look forward to seeing you at the parts counter on my birthday, my wife's birthday, my son's birthday, Christmas etc etc etc etc.

All my very best to all at WCHD

Billy Orr (Kinross)

8th April 2010.

Howzit Fraser

Just a short note of thanks for your help, the bikes looking and sounding great

also thanks very much for Robins help with getting the bike too and from as well,

 I'll see you soon

 Andy Mackay

--------------------

27th March

Well my bobber was delivered at 1.30am with 2" of snow on the ground! Delivery driver was going to leave it unilt the Sunday morning but I would have stayed up all night to ensure my new toy was safely tucked up in my Garage.

Unfortunately I had to wait for a month and a half for the snow to go and get her out for a run but pleased to say we had a great weekend of weather in sunny Banchory and most of all the village will be aware when I fired her up. I suspect if I hadn't been wearing my new fiendish bandero 'Spike' grinning face mask there wouldn't have been much difference to my appearance as I was grinning from ear to ear cruising along the road on such an awsome machine..........

A big thank you to all at WCHD especially Fiona and Fraser for helping me realise a 25yr dream. Happy biking to all.

Chris Darbyshire

............................................................................................................................................

I took delivery of a new Heritage Softail Classic on 03/03/2010 from West Coast Harley.  My last Heritage Softail Classic was written off in Norway on 090/8/2009 after a coming together with a Polish tourist who took it upon himself to turn across my path without looking in my direction but I,m still alive to ride again.
I live in the Orkney Islands and West Coast Harley has been my dealership of choice since I bought my first Harley in 2002.  I walked into W. C.H. for the first time just to look around and everyone was very friendly and the place had a nice feel about it with its wooden floorboards, it's maybe a bit small but that adds to its charm.  I have been in quite a few dealerships in the USA and Europe and they are all the same. Anyway, this last purchase experience was up to the usual excellent standard with great care and attention to detail by Fiona Rutherford. A big thanks to all at West Coast Harley.

Colin Reeve

--------------------

25th March 2010.

Hi Fiona,

My apologies for not returning your call yesterday.

I've only had an hour on Saturday morning to enjoy my new bike. It was great if a little too short. Still hopefully Easter weekend I'll have time to take it for a longer ride, Easter Eggs permitting!!

I would reiterate my thanks for the manner in which we "did the deal". Everything was done in a very friendy but efficient manner, and given the lack of time I've had recently that was much appreciated.  Your tolerance as my indecision took up your time was also appreciated and I now know I've bough the right bike.  My thanks also for keeping me informed of potential other purchasers, as the bike has a very good spec and would have been snapped up if I had delayed my decision.

Once again my thanks for all your help and assistance.  You made it a pleasure and I look forward to seeing you next time I am in the store. It might be to get Anna some riding gear!!!

With my best wishes,

Kevin Brown

--------------------

25th March 2010.

Hi Eric,

Many thanks for all your help during my recent bike hire. The service you provided was excellent. Margaret & I were really impressed by the friendliness of everyone we came into contact with at West Coast Harley. All credit to your team there, & I hope to see you again, hopefully as a future Heritage Softail owner.

Ian Fleming.

--------------------

2nd March 2010.

Fiona and everyone at West Coast,

 Thanks for delivering the bike this Saturday despite the awful weather, the choccies went down well to. Bike is running ok and will hopefully be used in anger next weekend as I have promised my lady a few Harley goodies so she can look good on the back.

 Thanks and see you all soon Ian Anderson

--------------------

23rd February 2010.

a big thank you to all the staff at west coast, i am now on my third bike from this dealership and the value of service cannot be matched. andy in sales goes out of his way to see that all information you require is available, and if you didnt enter the shop with a smile you certainly leave with one, the shop is set out well with stunning bikes and the girls in the clothing dept are very helpfull, if you want a harley, go to glasgow the best is in the west                          

Rab Scotland

------------------

9th February 2010.

Just thought I would take this opportunity to thank all the team at West Coast Harley for the extremely high quality service we received when purchasing my Sportster Nightster. All the staff were so helpful, especially Fiona who sold me the bike and the delivery driver who went over it very well. I will be returning back to WCHD and bypassing my local Harley dealer as I am guaranteed the Highest customer service and a good deal at West Coast.
 
Thanks again
 
Davie and Sharon Rogerson

--------------------

2nd February 2010.

Hi Eric
          
               A big thanks for delivering our bike on saturday Jan 30th 2010.Janie said Eric never stops laughing and smiling every time we take to him.You did well when we came to up the shop just before the new year with getting on with distracting Janie while i looked over the bike. Janie said we still see you as a neighbour and thats a good view she has.Thanks for going thru all the ins and outs of the bike catch you later.
 
Thanks Jim n Janie

--------------------

2nd February 2010.

Hi All, I would just like the thank the team at WCHD for this lovely bike. I have not had a bike for quite some time now and decided I wanted a 1200c Sportster but not had a lot of joy finding one at the right price and with all the bits on that I wanted, then I found one in a dealers not too far from me so I called them to negotiate a price and was told the price was solid and no negotiations, I was shocked and kept looking and found one at WCHD 25000 miles less on the clock and 300 les in price and the pictures they put on the website are the best I have seen from any HD dealer, so I give them ring to see if they would move on the price, I spoke to Fiona who was very nice and give me a superb deal and even sorted delivery for me in with the price, I paid on Friday afternoon and they had the bike to me Monday morning, A big thank you to Fiona for this lovely little bike.

Malcolm.

Cumbria.

--------------------

26th January 2010.

Fiona, just wanted to say thanks for all your help with the delivery of the bike (it looks stunning, now itching to get out on the bike in grit & salt fee conditions).

I know I ask plenty of questions and these have been fielded brilliantly by the whole team at West Coast. I have been singing the praises of West Coast to numerous bikers who are pleasantly surprised.

Once again, thanks for the choc's, kids destroyed them the same day.

Happy for you to use this on your web site, just take out my telephone numbers, place of work and job title etc.

David Hillier

--------------------

22nd January 2010.

Hello Fiona,Don and all at West Coast HD,
 
This is the second bike that I bought from WCHD, and I have been very impressed by the level of service that I have received from my initial enquiry about bikes until the day my new road king was delivered to my door.  I would like to thank everyone for making my harley buying experience 1st class
 
Thanks
 
Kevin Buchan

-----------------

5th January 2009.

Please give my regards to Andy and all the team at "West Coast Harley Davidson". It's always a pleasure to visit and spend money with you, as all the team smile as they take any given amount!

Seriously: My first contact was with you Fraser, and of late I have bought a pre-owned Harley through Andy, I've always been aware of the time and patience you all have for the customer. Thank you all for the service and advice you've given me over this past twelve months.

Wishing you all a Very Merry Christmas and Prosperous New Year

Michael Leach.

--------------------

2nd December 2009.

Hi Fiona,

Hope you got back from Oxford OK! I had the ride of a life-time (at least I hope in only happens once in my life-time).  At one stage I think it was raining upwards!  I had to stop ever two or three miles between Ayr and Stranraer to clean my visor and glasses - and playing tag with juggernauts in a force 5 gale...not fun!  Just as well I didn't hang about too long as my ferry was cancelled (though I meant to pick up a T-shirt with your logo on the back), but they put on a conventional sailing that took 3 hrs on a hugh sea that had most folks rolling on the floor being sick! I sat in my kit on the outer deck and just enjoyed the ride - got back home here about 0130 - aching, soaking and grinning like an idiot!  Still grinning today - put another couple of hundres miles on the clock after breakfast.  Bike is more than I had hoped it would be and I love it - intuitive to ride, attracts attention and sound amazing.  It was only when cleaning it this evening that I really noticed the detailing on the bike, if you know the guy who had it before me please pass on  my compliments!  I'm going to have an early night now - will be in touch.  Best wished, Gary (my boys love it too - that's the photo!)

Rev Gary D Millar

--------------------

30TH November 2009.

I was at work, and for once it was a quiet night ! I decided to buy myself a toy, so i started looking on the internet for a motorcycle.I logged onto West Coast's web site. I noticed a Road King Classic with a 8 ball paint job. I really liked it but it was an 08 model.
 
I work with about a 95% American work force, so at i work started talking about it with some of my friends, and they told me that the 09 was a completely different model,and that was the one to get. I  e mailed Eric at first and for a few e mails we were talking about what i wanted . Basically a 09 just like the one i had seen in the advert.after some time i placed an order for a new bike to my spec,a new Road King with 8 ball paint and a few extras. I emailed an order to Eric and my sister went in to pay a deposit.
 
I started dealing with Fiona who was very helpful soon after . This lady was very good to deal with even when i changed my mind on the final spec's, and decided to provide some of my own parts ! At this time Fraser also ended up providing info and prices for parts, to be fitted.
 
Fiona and Fraser were most helpful during this and no doubt were fed up with me.as i changed my mind a few times trying to get it right. It was delivered in September, and i have really really amazing looking bike !!! it ended up being quite a project.Although Fraser doesn't know it but it isn't finished yet.Fiona was AWESOME to deal with, the lady makes it happen. So many thanks to Fraser and Fiona.
 
Although when i come home again in Febuary Fiona already knows that we will start again on my next toy. I havn't told her what it will be yet,as i still have to make my mind up which one to buy next a Fat Boy,Electra Glide standard or another Road King. or who knows ?
 
I am able to say that i will deal with Fiona and Fraser again with confidence, and as i work 4000 miles from Glasgow, and don't see the finished item till i come home.I have no problem saying that both Fraser and especially Fiona were good to deal with, and i am looking forward to the next one.
 
                                       Robert McAleer,

--------------------

24th November 2009.

Hi,
I just wanted to say that I was really happy with West Coast Harley,I brought a spotster without seeing it and Fiona at West Coast was really good to deal with.The bike was just like she said it would be.

Thankyou very much!

Khalid tabasam

--------------------

20th November 2009.

Hi Fran -
 
I have just received the black long sleeved top and would like to thank you for all your help - the sizing looks perfect and I know that our son-in-law will be delighted with the top.  He is going to treat himself to a Harley soon and I will be passing on your website details to him for future reference!
 
Many thanks again!
 
Regards - Caroline

--------------------

20th November 2009.

I recently Purchased a 2009 Dyna FatBob from West Coast Harley Davidson, Glasgow.
 
I was looking for a bike that was a bit different and had that wow factor, but was still affordable. I live in Bournemouth and had been to my local dealers and could'nt really find what I was looking for so I went online to see what I could find.  Thats when I went onto look at the West Coast Harley Davidson.  I had visited the store earlier on in the year and I really liked the shop and the type of bikes that they were selling.
 
I did however find a fantastic bike, that I really liked and was what I had been looking for but thought - oh hell, Glasgow!  I did call them to see if they might know of a dealer closer to me that would sell this particular bike.  The lady I spoke to, Fiona, told me everything about the bike that I needed to know and that it was a limited edition only 49 of 200 with radical paintwork which heightend my interest even more, but that meant there weren't any over my way, but in explaining that I lived in Bournemouth, she was not phased by this and said that they could deliver for a really small cost and that I could have it in only a few of days!  Wow! 
 
I was confident that I would defiantely love the bike as Fiona had explained everything so well and proceeded with the order.  I had the bike delivered 5 days later and was not disapointed!
 
I can honestly say West Coast Harley Davidson's service was fantastic. They threw in a few freebies and even managed to get me a better deal on my insurance with the top insurer Harley Davidson.
 
I would just like to thank Fiona and the team for such a fantastic job well done!
 
West Coast Harley - you have made my year!!
 
  
 
Kind regards
David

David Cooper

--------------------

17th November 2009.

Fiona had asked me if I wouldn't mind sending you a
testimonial following my purchase. Not sure quite what
this should include, but I can say I was very happy with
the 'westcoast service' I received from Fiona. The sale
went through very smoothly and I was kept up to date with
all developments and expected delivery date etc. Ive been
enjoying the bike so much this email is a little late!
Since the purchase I did have a little niggle when I
picked up a nail in my new rear tyre, and the staff very
kindly had a look at it and removed the nail before
informing me it hadn't gone fully through! Very pleased to
have this good level of service and would certainly
recommend westcoast to other bikers. I look forward to my
1000mile service which is fast coming round.

Many thanks,

Simon Reid

--------------------

17th November 2009.

I must say that I'm very happy with my purchases in your dealership.
Dealing with Fiona was a pleasure : Cool but profitable negotiation.
The 4 bikes are in very good condition, clean, new tires, no problem.
Peaple of the dealership are smiling, friendly, helpfull ...
I will come back !

Laurent BICARD

--------------------

17th November 2009.

Having ridden sports bikes for a number of years, a Harley was something totally different from the norm and in all honesty didn't know what to expect. From the first moment I spoke with Fiona on the phone she was very helpful, attentive and pointed me in the right direction with my purchase. I can honestly say I have never had sales service of this level from any previous dealer, and even got a follow up call!!! A fantastic experience all round and would highly recommend Fiona and West Coast Harley to anyone.
 
Also don't think I'll be back to sports bikes anytime soon!! The Harley is superb!!!!!
 
Many thanks
David Gardner

--------------------

17th November 2009.

..having visited West Coast Harley's on several occasions over the last
12months one day I saw a beautiful dark, elegant lady. She was young and had

a real sparkle to her. Listening to her voice I just melted on the
spot. "This is the one for me!" I thought. I was initially concerned about
how my other girl might respond if I brought her home! being German she can
be a bit demanding of my time. Yes, it was a 6 month old, pristine, Black
gloss, Fat Boy oozing chrome! A real beauty. Eventually I succumbed to the
lure of the chrome and the rumble of Stage 1 exhausts. Fiona was also a great
help! She made sure it was the one for me and the guys in the workshop
ensured that the bike was absolutely 'perfect' when it left the showroom. I
can't fault the team at West Coast Harley for their professionalism and
attention to detail to friendly banter and follow up. You really did feel
like a valued customer and the passion for their bikes was extraordinary. You
will be pleased to know that my BMW and Fat Boy are living happily together
and I make sure that I spend as much time with one as the other!!  If you
haven't had the West Coast Harley experience already, you are missing out!
Thanks Fiona and the Team!"

I hope it's not too cheeky!!

Not getting her out much at the moment due to the weather, but quite happy
turning the engine on every so often!....what a sound! My brother in-law
lives round the corner from me and visits more now than he has ever done! sad
eh?
All the best
regards
John

John Forteith

--------------------

17th November 2009.

I would like to take a moment to thank everyone at West Coast especially Fiona, for taking care of me with my recent purchase. Deal was done buy  a few email and phone calls from Brazil what could have ended in disaster but everything turned out excellent. Hopefully get down for a vist again soon.
Regards
Gareth Forsyth

--------------------

4th November 2009.

Just a quick note to say a big thank you to Fiona and the staff at West Coast who made the experience of buying my new Sporster Iron so easy and enjoyable. The whole process from ordering the bike to collecting it was brilliant and I was kept up to date with the details all steps of the way. On collecting the bike I was introduced to the staff in the different departments, who were happy to answer any daft and probably obvious question I put to them. The after sales service has also been fantastic, and all emails have been answered promptly.
 
Also, the bike is brilliant, a dream to ride. I look forward to visiting West Coast again in the future for any work, upgrades, or just a visit.
 
Thanks,
 
Ben Watson

--------------------

4th November 2009.

just wanted to send my most grateful thanks to Fiona & the staff of West Coast for such an impressive standard of customer service. Despite having been a so-called 'valued' customer at some fairly prestigious names (Porsche, Jaguar, Rolex, Breitling, Armani, ect.) never before have I experienced the warmth of welcome, helpfulness, willingness to please, & overall attention to detail that I got from you guys (& to think, I was'nt even looking to buy a bike when I first entered the store! lol).
 |I very much look forward to being a long-term customer of West Coast & will certainly recommend you to colleagues & friends at every possible opportunity.
 You serve the good name of Harley-Davidson very well indeed!
 
 kind regards,
 
 Scott Simpson 

--------------------

3rd November 2009.

Hello Andy, just wanted to say what a pleasure it was doing business with you. the service you offered was exceptional.Nice touch with the chocolates. how did you know they are one of my favourites?
Many thanks, donna

--------------------

Hya to all the staff.
                         Time to own up here. I only visited your Harley emporium as I had seen a bike I wanted on ebay and wanted to try one out for size as I am short in the leg before I bought it.
 
 I contacted Andy Downes and arranged to visit the shop. I found Andy to be the most pleasant sales person I have ever met. We discussed what I was looking for and even showed Andy the bike on ebay just to give him an idea of the bike I wanted. I was then showed 4 bikes that fitted my needs and after sitting on them I narrowed it down to 2.
 
 A px deal was discussed and Andy did his utmost to get me a good deal on my Suzuki.
 
As I have worked in the bike trade before I know how things are done and I pushed Andy hard for a better deal.
Eventually we agreed a deal.
Andy then introduced me to all the staff and informed me of their role in the company. I found the staff polite, friendly, accomodating and most important for a bike shop not pushy at all. Nothing was too much trouble and the coffees just kept coming.
Well what else can I say, I bought a bike from West Coast Harley and well pleased with it I am too. Just wish the weather was good enough to get out and enjoy it. Has rained every day since my purchase.
Question; Would I go back again
Answer; I most certainly would and already plan to do so next year for an upgrade.
 
Kindest Regards
          Andy (aka Haggis)
 
ps to the Alec Ward who valleted my bike before collection. A sterling job it was too

--------------------

29th October 2009.

Hi Fran
 
Many thanks for sorting out the refund on my hire.  Your professional and customer centred approach was greatly appreciated.  It was a pleasure to deal with someone who clearly cares about the customer!  (So rare these days - so many companies simply don't care).
 
Similarly please pass my regards to Fiona.  I enjoyed chatting to her, and again I was also impressed by her focus on the customer, which was foremost in our conversation.  Thanks Fiona.
 
Having seen what you have to offer, my aim is to purchase my dream at some point soon, even if it is on the back of a mid life crisis!!
 
Cheers
 
Douglas Fulton  

-------------------- 

27th October 2009.

Fiona organised the sale very well and ensured I had all the information that I needed and was most helpful. This was very reassuring given this was the first motorcycle I have owned. 

Also the recommendation of the Harley insurance scheme saved me a lot of money compared to the other quotes I had been given.

The delivery of the bike to Aberdeen was well organised and carried out.

Thanks again for the great service. I will definitely continue using West Coast Harley for all my aftermarket parts and servicing.

best Regards,

Nick Collingbourne

--------------------

22nd October 2009.

Hi Fraser.

 Had a fab ride home ... from just outside Glasgow it was dry roads, blue sky and quite a bit of sunshine (albeit still cold) all the way to Inverness!

 Thanks for all your help in getting the Fat Bob looking just how I wanted it (for now!).

 As for the performance, what a transformation.  You were right, it is both quicker and much more tractable - a joy to ride.

 And that sound ... soooooo sweeeeeet!  I had a big grin on my face all the way home!!!

 Thanks again.

 Regards, Steve Simmons

--------------------

20th October 2009.

Hi
    I would like to thank the staff at West Coast Harley, especially Fiona who delivered customer service, I didn't think existed anymore.
The whole experience has been good,
from picking up my old Road King to
delivering my new Street bob.
I live in the north, some 180 miles from
the nearest Harley dealers, and this usually means a very "diluted" service,
but dealing with West Coast was easy,
mostly dealing over the phone and e-mail, I was kept well informed, and they "called back" when they said they would!!!!  I hope this great service will continue, I know, speaking with friends about this, when you spend over £10,000 on a Harley you expect great customer service when buying AND
aftersales and servicing. West Coast Harley have been a pleasure to deal with..
                     Thanks
              Dave Randall

--------------------

15th October 2009.

05 Orange 883R
 
A straighforward buying experience with no hard sell. I test rode the Iron in June but wasn't sure. Had my eye on an orange 883R since they first came out in 2002.
 
A few weeks later Fiona called to say they had 2 used 883R's in stock so I went back into West Coast, had another test ride on the Iron, then decided there and then that after ten years without a Sportster it was time to get another.
 
Thanks Fiona.
 
ps: Great coffee 

Scott Johnston

--------------------

9th October 2009.

Cheers Fiona,
 
Yeah, everything was fine, got a chance to ride for a day, no problems, it is a great ride!
There was only one issue and that was the battery went flat in the couple of days after delivery, this issue was resolved as you kindly sent me a battery tender, and this seems to have resolved the problem.
I am glad to be part of the Harley community, and hope to enjoy it in the future.
 
Thanks again,
 
Derek  Wardope

--------------------

7th October 2009.

Thanks to West Coast for helping me become a Harley Davidson Owner, The Sales staff were friendly and well informed without being pushy or pressurising. I found the whole experince like buying a bike from a friend and visiting the showroom is like meeting up with fellow bikers who just happen to sell bikes."
 
 
Cheers for now
 
Scott Grove

--------------------

7th October 2009.

HI ANDY, I THOUGHT I WOULD LET YOU KNOW THAT I ENJOYED PICKING UP MY SPORTSTER ON SATURDAY, I ONLY MANAGED 120 MILES ON THE WAY HOME, BEEN A LONG TIME SINCE I HAVE DONE THAT. I DID NOT KNOW WHAT TO EXPECT FROM MY 883/1200 SPORTSTER BUT I WAS SURPRISED BY THE ENGINE PERFORMANCE NICE AND LUSTY.LYNN LOVES HER T SHIRT AND CHOCOLATES.
I HOPE YOU HAD A GOOD WEEKEND AND I LOOK FORWARD TO SEEING YOU SOON.
 
 
CHEERS DEREK.

--------------------

6th October 2009.

Great team, friendy bunch, excellent service, thorough explanations on everything.  Look forward to being there again.

Trevor Mortensen

-------------------

6th October 2009.

Took a trip to glasgow lastweekend to have a look at a 09 fatboy i had seen on westcoast website.After looking at the bike spoke to fiona and within an hour i had bought the bike. Got a good deal on my tradein.Everyone that works for westcoast are very easy to approach on all aspects Harley.Very happy with my bike it was delivered yesterday.Got a call today just to make sure i am happy with everything.Hope to see you all soon.
Take care All the best Graham Nicol

--------------------

9th September 2009.

Sportster Low SF07 TEJ

Just a short thank you to West coast Harley for the help and service you provided towards my

recent purchase of the above bike.

I visited your impressive dealership in June whilst on a short break.I was welcomed by Fiona who was very

helpful in identifying the right model for me and the coffee was terrific.

The bike arrived in  3 working days in fine condition,just as described over the phone.Paperwork was all in order

and the chocolates were enjoyed by the family.

Many thanks

Ian Cooper  

--------------------

4th September 2009.

Just a word of thanks from me and the missus to ALL of the Staff from WestCoast Harley,
 including your good self ,  for the excellent service and laughs we had with the guys whilst we stayed down there in Soggyhall Street  Glasgow. ( yea I know its spelt wrong!!)
 
The bike was " luvved up" and worked on and you can tell the boys it goes like stink now so Im way to happy !!
 
To Fraser and Robin  and the mental Bu***rs in the workshop a  big thanks for the patience they showed while I managed to completely ruin two days of business with my never ending  questions and "what ifs" about the "Black Bitch" ( Im not swearing Holly thats the name of the bike its on the numberplate !!!)
 
I thoroughly enjoyed my time down there with the guys the service was great and a BIG thank you to all involved.
Cos Im back at work on this stupid Oil Rig now i cant send your service reply card back to ya yet but will do so when I get home to Aberdeen WHENEVER that may be .
 
All joking aside please ensure you pass on my sincere thanks to All the lads their time was much appreciated as was yours waiting for us the first night when we ran foul of the  funny round football thing you fellas call a game and the screeching U2 concert.
Next time Im gonna check B4 I travel !!!.
 
Much thanks to all
 
regards from the Mental Kiwi Biker Trev.

--------------------
 

4th September 2009.

I would like to take this opportunity to thank everyone at West Coast Harley, especially Fiona, for looking after me in my recent purchase.

The deal was completed via phone and email and could have been a recipe for disaster but fortunately it turned out to be a very pleasant experience.

I hope to come and visit you if it every stops raining and look forward to meeting you all.

Regards

Doug Hookham.

--------------------

3rd September 2009.

Hello Fiona
 
The big day has not arrived yet for me!
 
I am still slogging away here in Siberia I will jet off to Spain next week and the Harley will be taking a truck journey down there the week after.
 
So I have never seen the bike,, " I expect this says it all for WCH" , your web site pictures are excellent and I was able to make a decision based on that.
Also I have met and dealt with several of the accessory and spares staff there , Fraser for instance is someone I respect and can rely on for all sorts of advice and assistance, he steered me  in the right direction for this purchase.
 
My wife dealt with yourself and sales team and everything was taken care of swiftly and efficiently as one expects.
 
There has been follow up correspondence which has filled me with confidence and shows that you and your team are focused on customer satisfaction.
 
I will drop you a line as soon as I try the bike out, for now my wife is delighted with how it looks, "that's the big test".
 
The rest is up to me , looking forward to the next couple of weeks.
 
Thanks and Regards
 
Ron

--------------------

28th August 2009.

I've bought a few bikes over the last few years and this is the only dealership where I was positively encouraged to take a test ride before buying.  It's a nice change to be treated like an adult and shows that you trust both your customer and your product.  All the staff were friendly, which sounds a bit like a cliche, but it was evidenced by the commitment in getting the best price for my trade in bike.

Other dealers gave me 'book price' or even less.  Fiona actually took a couple of hours phoning round other dealers to get the best possible price, which was much appreciated.  Meanwhile I was made to feel most welcome as I loitered around the showroom hoovering up the complimentary coffee and perusing the bikes.

When the deal was done, I was congratulated by another staff member and given a handshake - another nice touch.

They say that you don't really know someone until the chips are down and things go awry and West Coast Harley really showed their true colours on the day I came to pick up my new bike.  First of all I was only able to come to the shop late in the day, so I called ahead and was told "no problem".  By the time all the papers were signed etc. it was past closing time, but no one seemed to mind.  Then when it was time to leave the bike couldn't be started.  I expected to be told that they would fix the problem tomorrow, as everyone was getting ready to leave for the day but no.  The bike was taken into the workshop, the fault diagnosed (a dead cell in the battery) a new battery fitted, while I was given more coffee and a free t-shirt for my wife.

So all in all - a big thanks to WCHD for making the whole exerience for buying the bike as satisfying as riding it.

Michael Doherty

--------------------

19th August 2009

Fran,

 Many thanks for all your help.

 I am really pleased with the jackets.

 Look forward to shopping with you again soon !!

 Jenny

--------------------

13th August 2009.

Hi just a big thank you to all the team at west coast especially Don for giving me a fair price trade in as another Glasgow trader tried to rob me blind, I really made the right choice my street bob was made for me, see you soon George Buchanan

--------------------

11th August 2009.

Hi

I recently purchased a Dyna Low Rider from Fiona Rutherford. I am thrilled
with my purchase and it was a pleasure doing business with Fiona who was very
helpfull and pleasant, returning calls when promised. I look forward to meeting
her in person when next in Glasgow.

Regards

William & Wilma

--------------------

6th August 2009.

After spending the last couple of months in and out of several bike dealers around Glasgow / Edinburgh
I had been really put off with their attitude towards customer service. However after visiting West Coast
I was delighted to find the staff  very friendly and extremely helpful, in particular Fiona.
For just popping in to have a look around I was made to feel welcome,I was offered a coffee and told if I had any questions just ask,
I felt under no pressure and any questions I had Fiona was more than able to answer as her knowledge of the bikes was vast,
After an hour of leaving the shop I was back to put a deposit down on my first Harley Davidson.
I would like to thank Fiona and all at West Coast for there assistance / patience
 
Thanks again
 
Stevie McGuire  

--------------------

5th August 2009.

Hi
   
   Thanks to Fiona and the team at west coast for the excellent service when I purchased my new XR1200. Nothing was to much bother and the bike was ready on time as promised.
 
                                          cheers 
                                                         Michael Romaniuk

--------------------

4th August 2009.

Well Guy's what can I say,

Here I am closer to 60 than I care to think about, but as a Peter Pan still think I'm 29 was 28 for years till I was reminded [hey you you've been 28 for years.]

So taking stock one day I started going through my wish list or what's still to do before I die list.AHEM top of the list

OWN A HARLEY.has to be done I thought so went on to the Web and had a look well there it was a ROADSTER IRON in Denim Black.ah love at first sight. So a couple of visits to the West Coast site VERY WELL LAID OUT SITE  I must add I made my 1st contact with the lovely Fiona.Who very promptly got straight back to me.

That Friday my wife and I were going North for the weekend and I missed my turn off to the Motorway HE-HE fiendishly clever of me oh lets pop into West Coast . Unknown to me it closed at 5pm on Fridays, but Eric bless him no problem come in and spent a good 20 minutes with us what a guy what enthusiasim and on a Friday night,impressed.

Went back later and met with Fiona, so easy to talk to so plesant, so enthusiastic, so knowledgable on all things Harley.Sold; but wanted to introduce my Wife to biking.Better add at this stage I passed my test at 20 then had a Triumph for a year or so 1990ish never been on a Harley.

Back to my lovely wife got her tackled up in my leathers and helmet  MMMMM, and the Great guy Eric took her out for a spin,alas it was not for her she liked it but not for her, but as I say Never Say Never.

Any way deal done, needed a new pair of Harley Boots, [you have to dont you] and a new Open Face helmet well you got to look the part to LIVE THE DREAM. In steps Nuala [could sell sand to the Arabs that one] what an asset to the company, once more helpfull, enthusiastic ,and knowledgable.

Was introduced to all the diffrent departments, and the same enthusiasim was every where ,hey boss you are a lucky guy I can tell you,staff make a buisness and your's are the TOPS.

Saturdy came and there I was like the wee boy I am [In my mind]and Fiona was there any one who thinks Ha she's just a girl she whipped that bike out of the shop up the ramp onto the road like it was a Dinky toy.[Impressed]

After all my instructions,it was time, not only the 1st time I have driven a Harley, the 1st time I have even sat on one,Crazy I know but somethings in life you just know are going to be right,and it was right ,of I went would be a liar to say I was not kacking in my pants I was, BUT LOVED IT.

I wont be doing loads and loads of miles but every mile I do do will be with a big grin on my face, thank you Harley Davidson, thank you West Coast, and above all thank you my gorgeous wife for letting a wee boy LIVE HIS DREAM.

Derek Stuart

--------------------

4th August, 2009.

I Would just like to say a big thank you to your dealership for your prompt attention after my recent breakdown on route to your dealership on friday, within a hour of breaking down and contacting yourselves i was in the dealership along with my bike. plus a big thankyou to your driver as even before i contacted you your driver pulled up to see if i needed assistance !! i couldnt believe my eyes when within 5mins of breaking down a dealership van was pulling in to see what was up ...he then returned to recover me as mentioned...excellent service i say !!

Your guys in the service department then even though fully booked found time to look at the problem and found the fault within a short time !! thanks to ROBIN and his team he explained that parts would be ordered asap and hope to have me sorted by this weekend, i really appreciate your prompt attention in dealing with this as im aware your fully booked up due to the time of year. Im doing a charity ride  on sunday coming so hopefully the parts arrive and you can fit me in.

Many thanks

Neil

--------------------

1st August 2009.

 
Thanks once more to you all at West Coast Harley Davidson for a great experience. I recently bought a new Buell XB12SCG and the whole process could not have been simpler from trading my bike in, to having the tweaks and accessories added, to picking up the Bike. The whole experience was a genuine pleasure from start to finish.
 
Too often these days one can be made to feel like a widget on an assembly line but the personal attention to detail shown at West Coast Harley Davidson is a breath of fresh air. I would happily recommend you guys to any and every one.
 
I am thoroughly enjoying the Buell despite the Scottish weather and look forward to dealing with you all again.
 
Must go as it is going home time and I have back roads to play on!
 
Kind Regards to all
 
Ken Renfrew
 

--------------------

28th July 2009.

Hi Fiona,

Invoice received and the biggest thankyou extended to yourself and everyone up at West Coast. The dedication, selflessness, and willingness to help that i was treated with is on par with those traits usually associated with family and friends and to find it in such a setting was not only overwhelming but also incredibly refreshing.

Thankfully yours,
       Andy. x

--------------------

6th July 2009.

I'm having a great time driving my Harley, don't believe that going from a superbike to a Harley would be so enjoyable.  The service I received from the staff was excellent, trouble free, looking forward to riding with the members of the Clyde Valley Club.

Yvonne Bredin

--------------------

3rd July 2009.

Hi Guys,

Just a big thank you especially to Fiona for the way the purchase of my new Sportster Nightster was handled.  My first Harley and I didn't realise what I'd been missing, no more sore back and wrists from my GSXR 100.  Look forward to coming back soon.

Thanks again,

Colin McLardy

--------------------

3rd July 2009.

Nuala
 
Thank you for the prompt service and delivery of the belt I ordered.  I did however want to mention to you  that I thought your service and your helpfulness on the phone was excellent.  Your customer service skills on top form so thank you so much
 

Joyce Milligan

--------------------

25th June 2009.

Hi West Coast,

done the 110screaming eagle engine conversion on my 2008fatboy,(great) robin and stewart recommended I should fit the screaming eagle50mm throttle body, larger injectors so taking their advice they fitted the throttle body, the bike is transformed, smoother louder and so so much faster,ye ha, robin and stewart really know their stuff,want to talk horses?talk to them, all the best

Jon McLuckie

--------------------

23rd June 2009.

Thanks for your good appreciation of me as a customer and the service I received.  Every dealer could learn a lesson from your approach.

Fiona in sales talking above the bike, even involving Frazer from the parts department to accomodate my preferences of the way the bike is set up.

Kind regards,

Steven Kenny

--------------------

19th June 2009.

I have received all the goods! Your service is excellent, the products perfect.  It was my pleasure to do business with you! Best regards

Mike Feurstein,

Switzerland.

--------------------

18th June 2009.

Hi ,
       I would like to let you know about my recent experience at West Coast Harley. I have been an admirer of Harley Davidson Motor Cycles for more years than I care to remember and always longed to own one. A year or two ago one of my friends bought an 883 sportster which he then traded for a XL1200 custom. This made me more green eyed than ever. However he recommended that I pay a visit to west coast while I was visiting Glasgow to renew my passport also warning me that it would be very difficult for me to leave the shop without first buying a bike..  When I arrived at the shop I could not peel myself away from the windows as the bikes displays etc were so well done that i kept on seeing something else of interest to me. When I  finally went inside it was "kid in a sweet shop" time and I did not know where to look first as I was attracted to everything  the displays bikes were amazing to look at. When I met Fiona she was very attentive to all  my questions allowing me to try a few bikes and explaining the differences between each. I finally chose an XL1200low which fits me perfectly as I am vertically challenged in the leg department :-) . The weekend I was shopping was a bank holiday weekend and getting the bike registered was going to be delayed for a day or 2 as the shop would be closed on monday posing me with a problem to collect the bike as I was planning to return home to the northeast of Scotland on same day, Fiona immediately came up with an option to have the bike delivered to Perth for me free of charge as the salesman Andy would be going that way on Wednesday anyway.. I collected my bike and rode it to the northeast I love the bike and am thoroughly enjoying the Harley experience my next step will be for some harley clothing (leathers , boots etc) which I am thinking of purchasing when I return for 1st service. I contacted Fraser in the parts depatment with the intention of  buying a battery tender , the one I had opted for was competely wrong with american voltages etc and I could not have been more properly informed and assisted with gaining the proper one.. All in all my experience with west coast harley has been a very positive one and I cant thank Fiona, Andy and Fraser enough for all the advise and help that they have given me..

Thanks and best regards Kevin Buchan

--------------------

17th June, 2009.

I recently became the proud owner of a new XL883L in Vivid Black.  Fiona Rutherford was my guide through the maze of bike and options available to me. Couldn't have asked for a better service, everyone made me feel welcome even though I was new to the Harley family and only passed my test last August on a 125, they were able to restrict the bike without any fuss.  Fiona is definitely an asset to your company.  She is friendly, customer focused "can do" attitude and even if she does not know the answer is not afraid to ask.  Service with a smile every time I come in and goodness knows how she managed to put up with me on the run up to me actually getting the bike as I was like a kid at Christmas.  Will definitely be coming back to yourselves for my next bike.  As for the bike itself, love it.  Only had it since 5th June 2009 and I have already done about 450 miles on it.  Best thing I could have done and I could not have done it without the help of the staff in your store and especially Fiona.  Not forgetting the others they have been a great help also, in advising me on clothing, and the endless variety of accessories that I can have for my bike, the only problem I have is where to start with it all.

Well thanks again and I look forward to dealing with all of you in the near future.....probably in the next few days for a t-shirt or something who knows.

Donna McBride

--------------------

17th June 2009.

I just thought I would drop a line to say thanks for the fantastic service provided by West Coast Harley when I purchased my V Rod recently.  I would especially like to thank Fiona for all her help during the sale, you centainly have a gem there.

Many thanks,

Stephen Donnelly

---------------------

16th June 2009.

Hi Fiona,

Being vertically challenged, I went to West Coast hoping to find a bike low enough that I could reach the ground without on tip toes. I didn't really think that they would have anything suitable and resigned myself to accepting the even if they did it would be well out of my price range.  How wrong was I?

Entering in through the showroom doors, I was immediately struck by the layout.  Everything about it said quality and I was very impressed. Within a couple of minutes, I was approached by one of the sales staff who immediately introduced herself as Fiona and asked my name.  Fiona was very friendly and immediately put me at ease and I sensed from the outset that I would be well looked after here and knew that the dealership was being run in a professional and friendly manner.

I explained to Fiona what I was looking for and she knew right away which bikes to show me.  She gave me options and choices and didn't apply any sales pressure at all.  On that occasion, I left the showroom empty handed to consider my next move.  Needless to say, I returned  the next day for another look and then a week later to clinch the deal.

I had decided on a shiny new XLSportster 1200 low in blue pearl and although Fiona was unable to supply me with a bike from stock, she pulled out all the stops to source one from another dealer.  A week later I was collecting my new bike from the showroom and I was delighted!  Fiona took her time with the handover, going over all of the paperwork before introducing me to the bike and explaining all of its wonderful features!

I rode away knowing that I had received first class, super friendly, professional service.  I am filled with confidence in the dealership.  I have no doubt whatsoever that I will be looked after just as well by the after sales staff and look forward to a long and happy relationship with West Coast Harley

Anne Wallace

--------------------

12TH June 2009.

I would just like to say how pleased I was with Fiona and everyone at the West Coast Harley dealership.  From buying the Harley to making sure I was fitted out with the right gear, they could not have been more helpful.

Thanks again

Jamie Hunter.

--------------------

9th June 2009.

Received my helmet 7.30 this morning, 24 hours after ordering online. Brilliant Service,

Thanks to all at West Coast Harley

Dave Goodwin

--------------------

9th June 2009.

I recently purchased an XL883 Sportster from your company with which I am delighted.  Fiona Rutherford managed the transaction and I have to say she couldn'd have been more helpful.  She was professional and pleasant and kept me informed at every stage of the delivery from Scotland to Ireland.  She followed up to make sure the bike had arrived safely and in good condition.

Thank you so much,

Jenni Cameron.

--------------------

2nd June 2009.

What a discovery!

Having visited your Aladdin's Cave recently, while over from Northern Ireland at the Gathering in Ayr, can we just say how impressed we are - you have SO much great stuff! We loved the layout, the ambience, and the stock was out to touch and feel not locked away in a glass cabinet.  We enjoyed the craic and the staff, ( Nuala in particular) were so helpful and friendly and we spent a small fortune. A Extra Big Thank you to Alec who very kindly offered us his bungee net to transport my new helmet home.  We hope Fran enjoys her visit over here and the info we gave was useful?  We promise to visit you again soon for a bit more craic and discount.....!

Julie Mullen & Mark Wright

--------------------

29TH May, 2009.

Hi there,

Just booked my bike in for a service and Holly couldn't have been more helpful on the phone, first time I've dealt with you guys for servicing and I'm really impressed so far.

Just wanted to say thanks and compliment her for offering an exemplary customer friendly experience - it doesn't happen too often these days!

Cheers,

Alan Dawson

--------------------

29th May 2009.

Took my Night Rod in for the first service and to have the fuel pack, power commander and pipes fitted .... great job done if not a bit generous with the white grease spray on the stand area.  What a difference, more power smoother better mpg too, well recommended for any VROD/Night Rod, also if I had not had it done John on his 110 Fatboy would be quicker than me... a wee blast up to the mountains the other day, I opened her up ....a few mph later John was still close behind me, in my mirrors.... aaagh...what have you boys done to make an aircooled to that quick....I need to scan the books how to see which mods I can have done for more power!! (after I have got a comfy bottom perch for my missus

Great job all round

Mark Murkowski

--------------------

27th May 2009.

Just a wee note to say 'Thank You' to Andy Downes.

My partner Davie and I purchased a bike in Jan and came down for its first service at the weekend.

Andy has been very halpful and friendly and nothing is a bother to him

First class service

Van Rehfeld

--------------------

6th May 2009.

Over the time of purchase to delivery I had dealings with many of the staff at West Coast Harley.  Andy Downes was my sales man, nothing asked of him was too much trouble, he did his best to ensure that every wish was fulfilled.  The others I had dealings with were Fraser, Robin and Alan, infact anyone that I encountered was pleasant and curtious.  I have bought new jap cruisers 3 times before from various dealerships and finally decided to tick off one of my life wishes to own a Harley - never have I had the level of service that has been offered to me by the team at West Coast.

I love my Steet Bob - thank you!

Kay x

--------------------

29th April 2009.

I've just bought my new Harley Softail Bobber from West Coast Harley Glasgow UK and would just like to say how pleased I am with the level of customer service they gave me from start to finish.

Having looked around at other Harley dealerships I can honestly say that none have compared with the team at Westcoast they're the kind of people that make Harley-Davidson much more than just another motorbike company.

Ever since I was a young lad I dreamed of one day owning a Harley so after many many years of hard work and saving I finally now have my dream bike and would highly recommend West Coast to all.

If you could please see your way to thank all the team at West Coast for me in particular Fiona for all her help and professionalism.

Ride free

Peter "Tags" Taylor.

--------------------

21st April 2009,

Hello Fran,

Received my Jacket, leather tempest!

It s da bomb

Thank you so much, I will ride safe!

See you once in Scotland.

Regards,

Ann VanSuetendael

-------------------

20th April 2009.

Very impressed.

Excellent service and most helpful advice

Andy Downes was so helpful and obliging

Thanks you very much

Chris Wilkin

--------------------

18th April, 2009.

Bought my first Harley last March, done 2700 miles with stage one,2008 Fatboy from West Coast, got screaming eagle 110 engine kit fitted, pulls like a train, very smooth and very touquey, very fast.  Robin detailed all what was in the converson, very happy, what a noise, cruises at 85 at just above idle.highly recommended West Coast from star to finish SUBERB

Cheers

John McLuckie

--------------------

10th April, 2009.

Fiona,

All went well with the delivery.  I now have tax and plates.  What a gorgeouse bike to ride, I am following the running in guidelines to the letter.

When run in is complete, the bike will be in for the fuel pack as discussed with re map for some pipes I have ...cannot wat for it to sound more like a Harley...(too quiet at the moment)

It certainly draws more comments than anything Japanese...a good move,

See you soon,

Mark Murkowski

--------------------

Hello,

When I walked into your showroom and looked at a 02 Sportster I looked for a salesman and found Andy Downes.  Compared to the service at my local Triumph dealer he was exceptional.  I was offered a coffee and he showed me the bike, told me what had been done to it and who had carried out the work.  After a short conversation about the bike it became mine.

When I came to pick it up he went through the warranty, aftersales contacts and introduced me to the staff which was different compared to the last time I bought a bike from a dealership.  Everybody was very friendly and informative on your motorcycles.  Since then he was called me to find out if I have any questions about the bike.  Unfortunately I was unavailable but I will call him back on Saturday.

When the time comes to change bikes you will be first point of call. I have recomended West Coast to my brother who also has a Dynaglide.

Thanks very much for a very enjoyable experience and I look forward to seeing you soon.

Yours sincerely,

Derek Anderson.

--------------------

7TH April 2009.

I'd like to offer my feedback for the service I received from your Fiona Rutherford.

I was both new to your shop and returning to motorcycling after many years but was made to feel extremely comfortable and very welcome in your store.

Apart from the excellent service relating to the purchase of the motorcycle ifself, Fiona equally was willing and able to help me select and purchase a crash helmet ..........all with a smile and coffee.

Truly excellent service, I shall purchase all my motorcylce related goods from West Coast Harley in future as a result.

Regards

Steve Biddle.

--------------------

24th March 2009.

Fiona,

I would like to thank you for all your assistance while I was buying my Harley-Davidson RoadKing.

This was my first Harley and I am really enjoying the experience.  You have always been on hand if I have encountered any queries even though you are in Glasgow and I am in Aberdeen your responses by e-mail and phone have been very promt and helpful.

I would like to say I am glad I chose West Coast Harley-Davidson to buy my bike from.  I wish all at West Coast all the best for the future. If I decide to buy any further bikes I will be sure to come back to you.

Regards

Derek Wetherly.

--------------------

19TH March 2009.

Hi Laura,

I just wanted to write to confirm what I said on the phone the other day.  Your customer service is second to none.

The information and help provided coupled with the brilliant communications made shopping with you a real pleasure.  You couldn't have been more helpful and the goods arrived the next day both times.

Many thanks again,

Andy McKay.

--------------------

10th March 2009.

Hi Don and Fiona,

As arranged, our new bike was delivered on Saturday 7th March.

Heather and I wish to thank you and your team for such excellent service.  It has been an utter pleasure and delight for us from the beginning to the end of our transaction.

Let me tell you that, in us, you have found yourselves "very dedicated ambassadors of West Coast Harley" and we will relentlessly recommend your company to other Harley enthusiasts.

Thanks again,

Ravind and Heather.

--------------------

26th February 2009.

I first thought about changing my existing mid range cruiser in October 2008 just before the season finished.

I looked at various makes and models including a Harley Street Bob and after a demo ride I was convinced what I wanted.

I talked to Andy and Fiona during a number of visits and was extreamely pleased at their professional relaxed approach even when the sale was not definite.

So after another demo ride and several more visits I am happly to say I took delivery of my New Street Bob in January 2009.  This was only made possible by Fiona who managed to smooth the way to conclude the deal which had some difficulties however she took it in her stride and I have much admiraton for her and this extends to the rest of the staff who I have now met.

I have had a couple of minor teething problems and without exception West Coast staff have rallied round and helped fix the problems with ease and I have now ordered some add on extra's and will have them fitted soon ........So well done West Coast ........I am a fan as well as a customer.

Ian Gordon

--------------------

5th February 2009.

I recently decided to treat myself to a new pair of boots, ( a new design so not easy to find in the UK) then I found West Coast Harley. I found exactly what I was looking for on your website but decided to phone and check before ordering.

I spoke to Nuala who was very helpful. She went to the stockroom to check, confirmed that she had them in her hand and told me she would wrap them wile I made payment on the website.  Within minutes I had my confirmation and less than 24 hours later I have have my new boots already!

Now bearing in mind that you are in Glasow and I am in London and half the country can't work because of severe snow I find this truly amazing! 

Please thank Nuala for her fantastic service and let her know I got my boots.  Next time I want to buy something West Coast Harley will be the first place I look.

Thank you

Phil Lye

--------------------

30TH January 2009.

I picked my new bike up a couple of weeks ago, the service I have received has been second to none.  Fiona kept in touch now and again since June/July time when I first made contact regarding a bike, without pressure to buy as my plans had changed.  Fiona and the rest of West Coast staff deliver service with a cracking infectious smile and happy attidute, and I wouldn't hesitate to recommend anyone to contact the West Coast team.  They are a nice way to be introduced to the Harley family.

Steve Burton

--------------------

21st January 2009.

Sorry to take so long to get back to you.

The service I received from your company was second to none, Fiona presented herself very well and made me feel as if I were her only customer, she bent over backwards to help.  Being in sales myself this was great.  Fiona was the only sales person to follow me up from all the dealerships I visited. (Fiona if you fancy a job in car sales give me a shout)

The bike is going well, but as you can imagine it has been covered up for a few weeks now.

I look forward to seeing you in the next few months.

Best regards,

Harry Mair

--------------------

7th January, 2009.

Hi,

I recently passed my bike test and as a brand new biker (and not very tall) I tried a lot of bikes.  I'd just left another dealership which will remain nameless where I'd been told I was going to have a real problem finding anything which wasn't too big/too heavy/too high.  Feeling like Goldilocks, I came into West Coast and was immediately taken under Fiona's wing.  Within winutes she had me sitting on the Sportster 883L and it felt "just right".

The price was another pleasant surprise. I naively assumed Harleys were way out of  my price range!

Fiona was friendly, helpful and professional throughout my buying experience.  In fast everyone I spoke to inthe dealership was immediately likeable.  The staff are a real credit! I am a complete novice but never felt "out of my depth" or intimidated.

I'v just had my first run out and came back soaked to the skin, my bike's covered in muck but I feel like the happliest (and coolest) woman in the world.

Looking forward to joining you for summer ride outs !!

Regards,

Eleanor Burnet

--------------------

11th December, 2008.

The staff at West Coast have been nothing but helpful and approachable on any occasion I've visited the dealership.  From both occasions I've bought a bike from them, to the numerous trips for accessories and clothing they cannot do enough for me.  I have, and will continue to recommend West Coast to friends and colleagues and hope to be a returing customers myself for a long time to come.

Alan Rankin

--------------------

13th October 2008.

I'd like to register my safisfaction at the way my recent bike purchase was handled by Fiona.

I had made an enquiry some months ago and she very kindly kept me up to date with movement of bikes in the price bracket, and more importantly, the repayment cost bracket that I was interested in.

When it came to actually buying the bike she was great.  I'm not easy to communicate with because I travel across the UK but she persisted.  She left a message for me which I didn't get which meant finance hadn't been arranged when I came to pick up the bike.  Fiona got straight on the phone and sorted the situation out.  I left with the Electra Glide I'd arrived to pick up - brilliant !

She's a really great ambassador for West Coast and Harley in general.

Thanks again Fiona.

Ian Millar

--------------------

6th October 2008.

Hello West Coast Harley Davidson. I recently bought a Sportster 883 from you. Fiona Rutherford has asked if I could complete a feed-back e-mail for you and I'm happy to do that.

This is the first time I have bought a bike from a dealer so I don't have any past experience to compare you with, however I found the process of viewing, test-riding and buying to be very relaxed and free of pressure, which I appreciated.  Fiona was very helpful and friendly during the sale and afterwards.

All the staff that I met in the shop were helpful and cheery too, and I enjoyed the coffee that was offered frequently.  This was in contrast to one or two other dealers I went to where no one said hello to me - a strange way to see bikes. I did appreciate that you delivered the bike to my house - thanks for that.

The bike was very clearn and well prepared when it arrived, thanks for this and also for including a tank of petrol.  The guy that delivered the bike was also very helpful. My wife liked the chocolates that came with the goody bag, she says thanks.

The only downside was that there was no service history included with the bike documentation this will be important for any warranty issues, (hopefully there won't be any) or if I sell or trade-in.

I e-mailed Fiona about this and she very quickly arranged for a complimentary service to be done.  This is excellent customers service and I'm grateful for the prompt response.

In conclusion, I'm a happy customer and very satisfied with my experience with West Coast Harley Davidson.  I would have no problem in recommeding you to anyone looking for a bike.

Regards

David Belshar.

--------------------

2nd September 2008.

Once again West Coast Harley pulled the rabbit out of the hat!!  We would like to thank all the staff especially Andy for his help and for taking the time to uplift and delivering my Harley to the Service Department to have extras fitted.  Thanks also to Robin and the service staff for their help and efficiency.  We have visited may times and always found the staff very friendly and helpful.  Hoping to upgrade next year and look forward to Andys advice.

David and David Pilch

--------------------

28th August 2008.

Having just purchased my first motorbike (a Harley of course) must be my age! 

From first setting foot in West Coast Harley to having the bike delivered the service has been first class.  Fiona was excellent all the way through, from initial discussion to filling out all the paperwork, organising delivery etc. with nothing being too much trouble.  In fact all the staff have been good, from service, clothing, sales.

Having visited a few shops prior to my visit to West Coast I must say staff here are well above average and I look forward to visiting them again shortly.

Kind regards,

Barrie Hanson.

--------------------

26TH August 2008.

I would like to say that this was the easiest purchase I have done in a long time, from the start through emails to the finished product namely me driving away the Harley from your premises.  I would like to say a sincere thank you to Fiona who kept in touch by phone and email and went through all the necessary paperwork and the bike professionally and efficiently and also made me feel welcome at the shop.  Also to all the staff who assisted me on that particular day on the purchase of a helmet.  I have since been back to the shop and I have no doubt that I will be a regular customer when I am back in the UK.

My best regards,

Denis Divers.

-------------------
8th August 2008.

Stuart the mechanic was great.  At 9.00 a que had formed at the service desk.  He came through, helped at the desk and had my bike on the ramps by 5 past.  After the service he spent 5 minutes running through what he had done and also showed me previous work that had been done by him for the previous owner which was good to know.  A good guy to have in your team.

Adrian Needham
-------------------
6th August 2008.

Never had any fault to find with any visit made by myself to North Street.  The staff are always very courteous in all departments any very pleasant to talk to.  keep up the good work!

Alan McDowall
------------------
1st August 2008.

Been around Motorcycles & Dealerships all my life and West Coast is up there among the top. I consider Warr's of London tops but West Coast comes very close.

William McCloskey
------------------
30th July 2008.

Difficult to rate cleanliness & appearance.  So many bikes & parts in a small area can appear more cluttered than anything else.  New staff are "easy to talk to". Donald always has good ideas and suggestions for parts, very helpful.  Like the combination of male/female. Works well. First time I've seen girl in parts department anywhere.  She's got a very pleasant attitude and manner. Takes away the "all men" attitude and look.  Also young guy cleaning bikes out back was excellent - well done.

David McCombe
------------------
22nd July 2008.

I recently visited your showroom with my wife and our visit was the first we have paid to any motorcycle shop, I have to say it was an absolute pleasure to deal with your sales staff nothing seemed to be a bother.  I am doing my bike test in 2 weeks time and have always dreamt of owning a Harley and I was not disappointed when I left your showroom with either the bikes or the attitude of the staff.  When I have licence in hand I will return and buy a Harley from you guys, thanks for your attention.

Simon McDonagh
-------------------
15th July 2008.

sorry to be critical but you asked for feedback on the website, so here goes:  its very insipid, lacking character, depth and excitement - it has to be one of the most boring and un-alluring websites I've visited in ages - it simply does not reflect the product or the store in any way - a big turn off  in fact.  A great pity - I cant remember the previous one but it was definately an improvement on the current model.

Angie MacFarlane
--------------------
19th June 2008.

Keep up the good work!!

Calum Mackay
--------------------
19th June 2008.

Working in the motor industry myself I found your staff very friendly, polite and very helpful.

Iain Ewart
--------------------
19th June 2008.

I have been driving/riding for 35 years.  West Coast Aftersales etc is the best I have experienced.

Ian Miller
--------------------
19th June 2008.

Yes I'd definitely recommend this Dealership.

Alf Pia
--------------------
19th June 2008.

Bike was only in for MOT. Great bunch of guys to deal with. Courtesy bike would have been handy!

Billy Hannah
--------------------
19th June 2008.

Best in the West!
Cheers

Alan Anderson
--------------------
19th June 2008.

Had my bike shipped into you from Denmark, then serviced & MOT'd.  Bike delivered to my house, excellent service and friendliness of your Service Manager, keep up the high standards.

Peter Greenberg
--------------------
12th June 2008.

Very impressed, Robin was very helpful when I needed advice. Secretary has a good sense of humour.

Thanks,
Allan Mackay
--------------------
10th June 2008.

Always a good service from WCHD. Techs take time to do the job well and correctly at the expense of going for a quick turnround - not a bad thing.  Subsequent to this work being carried out my wife and I took the bike to France St.Tropez for a 10 day trip and the machine never faultered even in some very wet conditions.

Don Middleton
--------------------
6th June 2008.

Since I purchased by Buell from you I have had a few visits for servicing etc and I have found all the members of staff exceptionally helpful and friendly, all really nice folk.  My bike is always well cleaned as well, excellent cos I hardly ever do it.

Cheers,
Steve Warren
--------------------
6th June 2008.

When you buy a bike at West Coast Harley you also buy their expertise and a friend for life

Jack Paterson
--------------------
3rd June 2008.

Don,
I would say that the experience of buying my first Harley was extremely good, made all the more enjoyable by the genuine banter I had with Andy Downes.

Prior to visiting the shop in Glasgow I must admit that I had reservations thinking that the experience might be similar to buying a car (I have never enjoyed the experience of buying a new car, even when I have managed to get a reasonable deal).

West Coast Harley-Davidson Ltd   147 North Street   Glasgow G3 7DA   0141 883 1450    clothing@westcoastharley.com  © 2005-2010 West Coast Harley-Davidson
Web system developed by Brian Watson & Co.